Terms & Conditions
Last updated: October 26, 2026
This website is operated by Edward's Watches, doing business as Edward's Watches. Throughout these terms, "we", "us" and "our" refer to Edward's Watches.
These terms apply to your use of madebyedward.com and to every order placed through it.
By placing an order you agree to these terms, together with our Privacy Policy, Shipping Policy and Return & Refund Policy.
Nothing in these terms waives any consumer right or remedy that cannot legally be waived.
1. Who we are
| Store name | Edward's Watches |
| Legal entity | Edward's Watches |
| Business address | 3333 Bristol Street, Costa Mesa, CA 92626, United States |
| support@madebyedward.com | |
| Customer service | Monday–Friday, 9:00 AM–9:00 PM PT |
| Response time | Within 2 business days |
Saturday, Sunday and holidays: closed.
Our store runs on a third-party e-commerce platform. Your purchase contract is with Edward's Watches.
2. Who can order
You must be at least 18 years old to place an order, or have the consent of a parent or legal guardian.
An account isn't required — guest checkout is available. If you create one, keeping your login details secure is your responsibility.
You agree to provide accurate billing, payment and shipping information, and to update it promptly so we can complete your order and reach you.
You may not use the site for unlawful purposes, infringe intellectual property rights, or transmit viruses or other harmful code.
Where we reasonably believe these terms have been seriously breached, we may restrict access. Orders already confirmed will still be fulfilled.
3. Our products
We describe each watch as fully and accurately as we can — case size, movement type, materials, water resistance rating, crystal, and what's included in the box.
Product images are a truthful representation of what we sell. Color and finish can appear differently depending on your screen, lighting and device, and dial or strap tones may vary slightly between production batches.
Obvious errors in a description or price aren't binding on us. Where one affects your order, we'll contact you and you may proceed at the corrected price or cancel that item for a full refund.
Products are offered subject to availability. Where an item becomes unavailable after you order, we'll contact you and offer a comparable replacement or a full refund — your choice.
4. Water resistance
Water resistance ratings describe pressure tested under laboratory conditions. They are not depth ratings, and they aren't permanent.
| Rating | What it means in practice |
|---|---|
| 30m / 3 ATM | Splashes and rain. Not swimming, not showering. |
| 50m / 5 ATM | Brief immersion. Not swimming laps, not diving. |
| 100m / 10 ATM | Swimming and snorkeling. Not diving. |
| 200m / 20 ATM and above | Suitable for diving where the watch is specified for it. |
Water resistance depends on intact gaskets and a properly closed crown. Seals degrade with age, heat and impact, and a watch that was water resistant when new may not remain so.
Never operate the crown or pushers while the watch is wet, and avoid hot water, saunas and rapid temperature changes.
Water damage caused by use beyond the stated rating, or by an unsecured crown, isn't a manufacturing defect.
5. Metals, karat and plating
We describe precious metal content in accordance with the FTC Guides for the Jewelry, Precious Metals and Pewter Industries.
Karat fineness is stated for solid gold. In the United States an item may only be described as gold at 10 karat or above, and we state the karat for every solid gold piece we sell.
Plating is identified by name and, where the manufacturer provides it, by thickness. Terms such as "gold-filled", "gold-plated", "gold electroplate" and "PVD" describe distinct processes with different durability, and we use each only where it applies.
Descriptions such as "gold-tone" or "rose gold-tone" refer to finish, not to precious metal content.
Plating wears with use. That's expected and isn't a defect, though we'll always tell you what a piece is before you buy it.
6. California Proposition 65
Certain watch components — including some metal alloys, solders and finishes — may contain chemicals known to the State of California to cause cancer or reproductive harm.
Where a Proposition 65 warning applies to a product, it appears on that product's page before purchase.
If you'd like the warning status for a specific model before ordering, ask us.
7. Prices and taxes
All prices are shown in US dollars. Applicable sales tax is calculated at checkout based on your shipping address, and the total displayed is the total you pay — no duties, no import VAT, no handling fees, and nothing collected on delivery.
The price that applies is the one shown when you place your order, as confirmed in your order confirmation. Later price changes don't affect orders we've already accepted.
Where a price is reduced, any "was" price shown is a price at which the item was genuinely offered for a reasonable period.
8. Orders and contract formation
Submitting an order is an offer to purchase. An automated acknowledgement confirming receipt isn't acceptance.
The contract is formed when we confirm that your order has shipped.
We may decline or cancel an order where the item is unavailable, payment can't be authorized, we've identified an obvious pricing or description error, or we reasonably suspect fraud. We may also limit quantities per person, household or order.
Where payment has been taken and we cancel, we refund in full.
Cancelling before shipment is free of charge. Email us with your order number as soon as you can.
9. Payment
Payment is taken when you place your order, using the methods shown at checkout.
Payments are processed by a PCI-DSS compliant provider, and we don't store your complete card details.
Please never send full card numbers or security codes by email. We will never ask you to.
Orders may be subject to reasonable verification and fraud-prevention checks. If a payment is declined or reversed, we may cancel the order.
10. Shipping and delivery
Processing and delivery timeframes are set out in our Shipping Policy, which forms part of these terms.
Risk of loss passes to you on delivery — not when the package is handed to the carrier. If your order arrives damaged or doesn't arrive at all, contact us and we'll open the investigation with the carrier ourselves.
Because watches are high-value items, orders ship tracked and signature required.
Where we can't ship within 30 days of purchase — the timeframe set by the FTC Mail Order Rule where no other period is stated — we'll notify you and you may choose to wait for a revised date or cancel for a full refund.
11. Returns
We offer a 30-day return period from the date of delivery. This is our own policy rather than a statutory requirement, and it applies whether or not anything is wrong with the watch.
The watch must be unworn and returned with the original packaging, papers, warranty card and any spare links.
Sizing the bracelet doesn't affect your right to return it, provided the removed links come back with the watch.
Sale items can be returned on the same terms as full-price ones.
Full conditions — including return shipping, refund timing and what can't be returned — are set out in our Return & Refund Policy.
12. Defective, damaged or misdescribed watches
Please inspect your watch when it arrives — the time, the date function, the crown and the clasp — before removing protective film or wearing it outdoors.
If something is wrong, contact us within 30 days of delivery with your order number and clear photographs.
You choose: a full refund or a replacement. We cover the return shipping, including insurance, and no deductions apply.
This doesn't limit any rights available to you under applicable federal or state law, including implied warranties of merchantability and fitness for a particular purpose where those apply in your state.
Any manufacturer's warranty is additional protection and never replaces those rights. Where a watch carries one, the terms and duration are stated on the product page and the paperwork ships with the watch.
A defect resulting from improper use, servicing by an unauthorized repairer, impact damage, or water exposure beyond the stated rating isn't covered.
13. Battery, timekeeping and normal wear
A battery is a consumable. Its life depends on the movement and use, and replacement isn't a warranty matter.
Mechanical and automatic watches keep time within the tolerance stated by the manufacturer. Variation inside that range is normal and isn't a defect.
Strap wear, bracelet stretch, plating wear and light surface marks from ordinary use are normal.
14. Intellectual property
All content on this site — the Edward's Watches name, logo, product photography, graphics, text and site design — belongs to Edward's Watches or its licensors and is protected by US and international intellectual property law.
These terms permit personal, non-commercial use only. Reproducing, distributing, modifying or commercially exploiting the content requires our written permission.
15. Reviews and submissions
You retain ownership of what you submit. By sending us reviews, photographs or comments, you grant us a non-exclusive, royalty-free license to use, edit, publish and display that material.
You're free to share your genuine opinions and experiences, whether positive or negative.
Your content must be your own or shared with permission, based on genuine experience, and must not be unlawful, misleading, defamatory or infringing. You confirm that you've disclosed any compensation or incentive received in connection with a review.
We may remove content that breaches these terms.
16. Privacy and cookies
Personal information is handled in accordance with our Privacy Policy.
Non-essential cookies are set only with your consent, which you can withdraw at any time. California residents have additional rights, including the right to opt out of the sale or sharing of personal information — see our Privacy Policy and the link in our footer.
17. Site availability
We may modify, suspend or discontinue parts of the service where reasonably necessary. We don't guarantee that access will always be uninterrupted, secure or error-free.
Nothing in this section affects an order we've already accepted.
18. Disclaimer and limitation of liability
Except as expressly stated, the site and all products are provided "as is" and "as available."
To the fullest extent permitted by law, we're not liable for indirect, incidental, punitive, special or consequential damages arising from your use of the site or any product purchased through it.
Our total liability arising from any order is limited to the amount you paid for that order.
Nothing in these terms excludes or limits liability for fraud, for personal injury caused by our negligence, or for any liability that cannot legally be excluded. Some states do not allow the exclusion of implied warranties or the limitation of certain damages, so parts of this section may not apply to you.
Our products are supplied for personal use. Where it may lawfully be excluded, we're not responsible for business losses.
19. Indemnification
To the extent permitted by law, you agree to indemnify, defend and hold harmless Edward's Watches and its officers, employees, agents and service providers against reasonable claims, losses and legal costs arising from your breach of these terms, your violation of any law, or your infringement of a third party's rights.
20. Events outside our control
We're not responsible for delays or failures caused by circumstances beyond our reasonable control, including severe weather, carrier disruption, labor action, technical failures or government action.
Nothing in this section removes rights relating to delayed or failed delivery.
21. Complaints and dispute resolution
If something goes wrong, contact us at support@madebyedward.com. We respond within 2 business days and aim to resolve complaints within 14 days.
Please contact us before filing a chargeback with your bank. We resolve most issues directly and considerably faster — a bank dispute typically takes 30 to 90 days. That doesn't affect your right to file one if you need to.
Nothing here prevents you from bringing a claim in small claims court, or from exercising any right available under the consumer protection laws of your own state.
22. General
If any provision of these terms is found unenforceable, it will be replaced by a provision that comes closest to the original intention, and the remainder continues in full effect.
Our failure to enforce a provision doesn't waive our right to enforce it later.
These terms, together with our Privacy Policy, Shipping Policy and Return & Refund Policy, form the entire agreement between you and Edward's Watches.
Ambiguities won't be construed against the drafting party.
Assignment: you may not transfer or assign these terms without our written consent. We may transfer or assign them without notice.
23. Changes to these terms
The current version is always available on this page with the date above.
Changes don't apply retroactively to orders we've already accepted.
24. Governing law and jurisdiction
These terms, and any contract made through our website, are governed by the laws of the State of California and applicable federal law of the United States, without regard to conflict-of-law principles.
Where a dispute can't be resolved directly, it will be brought before the state or federal courts located in Orange County, California.
Nothing in these terms limits any mandatory consumer protection available to you under the law of your own state, including the California Consumer Legal Remedies Act.
25. Contact
Edward's Watches
Business address: 3333 Bristol Street, Costa Mesa, CA 92626, United States
Email: support@madebyedward.com
Customer service hours: Monday–Friday, 9:00 AM–9:00 PM PT
Saturday, Sunday and holidays: closed.